Sound Troubleshooting
Applies to:
- Make sure the streaming audio source is on and playing
- Turn the volume of the headphones all the way up
- Make sure the audio device supports A2DP audio streaming
- Try another streaming audio source/application or try another track
- Make sure the device’s Bluetooth® volume is turned up and not muted
- Move the device closer to the headphones (10 m or 33 feet)
- Move the device and headphones away from any device that could cause interference, such as another Bluetooth® device, cordless phones, a microwave oven or a wireless computer network router
- Reduce the number of applications that are running on your device. Disabling Wi-Fi® functionality on the device may also improve audio quality
- If using a Bluetooth® device, ensure that the control module is firmly connected to the headphones
- If using the 3.5 mm audio cable, ensure both ends of the audio cable are firmly seated
- Try another music application or try another track
- Try a different audio device
- Make sure both ear cushions are firmly secured