Make sure the headphones are powered on and securely plugged into the headphone connector on the Apple® device
Applies to:
Try another StayHear+ tip size
Try another Apple® device or music application
Make sure the headphones power is switched on and the green mode indicator is on
Try another StayHear®+ tip size; Make sure the tip sits comfortably yet securely in the bowl of the ear
Ensure that headphones are properly charged
Make sure the iPhone® is not muted. Check the iPhone® to see if the mute functionality has been enabled
Check the mobile reception of the phone. A poor or weak connection to the mobile service could cause poor audio quality while on a call. Try the call again when the reception improves
Power cycle or reboot the device. The phone may have malfunctioned and might need to be reset
Try another phone call or Apple® device